Overlapping Travelcard or Bus & Tram Pass

You can get a refund if you have two Travelcards or Bus & Tram Passes on an Oyster card or photocard and the dates overlap.

Before you claim

You will need to give us your:

  • Oyster card number
  • Bank details (sort code and account number)

We do not refund for overlapping days more than twice within 12 months.

Claim a refund by phone

Call:
0343 222 1234 (Charges may apply)