Contact us about the TfL Oyster and contactless app or TfL Go

Get in touch with us if you are experiencing any issues with the TfL Oyster and contactless app or TfL Go using the form below.    

If you have general feedback about how we could improve TfL Go, email tflappfeedback@tfl.gov.uk

For Oyster and photocard refunds, contact us via the Oyster contact form. For contactless refunds, sign in to your Contactless and Oyster account. If you don't have one, create an account now.

All fields are required unless they're marked as optional

Your contact details

Help
If you already have an Oyster account, use the associated email address.
Help
It may be quicker to resolve your enquiry by calling you back.

App details

Help
eg iOS 11 or Android 8.0.1. If you're unsure, you'll usually find this in Settings on your phone.
Help
You'll find this at the bottom of the menu in the Oyster app.

Oyster Details (if applicable)

Your comments

Help
Give as much detail as you can. This will help us handle your enquiry quicker. Include any error messages, date and time of issue, phone details and the steps you took.

Supporting documents (Optional)

You can upload up to three documents to help us answer your enquiry.
The maximum size per file is 32MB.

Drag your file here
Add another file

Data Protection Statement

Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purposes of processing your feedback, providing you with a response, or the information or services you have requested, and the provision of travel related information. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. To find out more about how TfL handles personal data, see our Privacy and cookies pages.