Send us feedback

We want to hear from our property customers. We bring the voice of our customers in to our decision making so that we can improve the service we offer to benefit businesses on our estate. We encourage and welcome comments - good and bad

If you have any comments about our service, please speak directly to your property surveyor or contact us. 

If you would like to contact us about the transport network, including roads, buses, ULEZ, car scrappage and congestion charging please go to our help and contact page.

Email: 

PMqueries@tfl.gov.uk

Write:

TfL Property

Victoria Station House

191 Victoria Street 

London

SW1E 5NE

Our complaints process

Our customers can raise a complaint with us using the contact details above.

We'll acknowledge receipt of your complaint within three days and confirm your designated contact. 

All complaints will be a priority and resolved as quickly as possible with a full response given within 21 days of your initial complaint.

If you feel that we have not dealt with your complaint according to our stated standards, you can address your concerns to an independent body, the Local Government Ombudsman.