CAD support

The CAD Support Team manages and supports Bentley, Autodesk and Solidworks across TfL. This page has information and guidance for organisations working for us and providing CAD data as part of digital design and handover.

Enquiries

Support is provided 09:00-17:00 Monday to Friday.

If you are unable to access or use your CAD software (including Bentley ProjectWise or Autodesk Docs), email SMBCADSupportTeam@tfl.gov.uk.

Raise a service request

Raise a service request for the support you need:

TfL ProjectWise related requests

  • Add users in ProjectWise
  • Change user permissions
  • Permission issues
  • QA Enquiry/Issue
  • CAD files workflow/Change state
  • Delete files
  • Deliverables Management | Transmit data to TfL
  • Seed and Tag set issues
  • Additional Folder structure
  • PDF rendition support
  • Free a CAD file
  • Importing back ground data
  • Search for CAD data

Bentley ProjectWise induction

We offer a 2-hour 'CAD induction: Intro to ProjectWise, Question and answers session' which gives new CAD users an overview of TfL CAD systems.

Ordnance Survey (OS) tile mapping

We are licensed to share OS maps with third parties. In order to do so, all parties must adhere to the OS agreement. We cannot provide the maps without this.

We can only deliver the OS MasterMap CAD 1km tiles. Other products can be sourced through the Public Sector Mapping Agreement (PSMA) license holder.

Once agreed, TfL will formally issue the OS tile requested.