Contact ULEZ
If you need to contact us about any other TfL service, please go to the Help & contacts section.
Online form: ask a question
You can contact us online with questions about the ULEZ. If you have received a Penalty Charge Notice (PCN) please see details on Challenging a PCN below.
Provide as much detailed information as possible to help us provide a prompt response. You'll be able to upload documents to support your enquiry.
Phone
Or you can contact us by phone:
UK: 0343 222 2222 (call charges may apply)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)
Open 08:00-20:00 Monday to Friday
You can use our automated service to pay charges or hear key information outside of these hours.
You can also view our complaints procedure.
Fleet Auto Pay
UK: 0343 222 2222 (call charges may apply)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)
Open 08:00-20:00 Monday to Friday
Challenging a PCN
Do not use the complaints procedure to challenge the validity of a penalty charge after you receive a PCN. Disputes over penalty charges have their own statutory representations and appeals procedure.
Find out how to challenge a PCN.
If you need to speak to us about a PCN:
Phone: 0343 222 3333 (call charges may apply)
Open 08:00-20:00 Monday to Friday
