Annual Report

It has been another momentous year for us, as we continue to focus on improving safety, the environment and creating a transport network that supports new homes, jobs and opportunities across London.
  • 2022: Increased timetable and through-running services launch in November
  • 2022: Bond Street station, the final station to be completed, opens in October
  • 2022: Queen Elizabeth II officially unveils the line at Paddington in May
  • 2021: Trial running begins to ensure a safe and reliable service
  • 2018: The first Elizabeth line roundels are installed at stations
  • 2017: TfL Rail launches between Shenfield and Liverpool Street

We celebrated a major achievement in 2022/23 with the opening of the Elizabeth line, London's newest railway, which has transformed travel across the capital for millions of people.

Infographic showing 3.5 million journeys made on the Elizabeth line every week

The launch of the transformational line, in May 2022, followed the official opening of the line by Her Majesty Queen Elizabeth II, who the line is named after, who unveiled a plaque at Paddington station in one of her final public appearances.

This year's Annual Report shines a spotlight on the Elizabeth line, highlighting the journey to its launch and celebrating the people and achievements that make this service so unique.

Since the launch, the Elizabeth line has gone from strength to strength, with 105 million journeys being made in the first year of operation. The service was also boosted by the opening of Bond Street station in October 2022, the final station to open on the line.

graphic showing that 42km of tunnels were created for the Elizabeth line

The opening of the Elizabeth line was not the only landmark we celebrated in 2022/23. We also saw the London Underground, one of the world's oldest underground railways, celebrate its 160th anniversary. To mark the occasion, we unveiled a special 'Love the Tube' roundel, which went on display at stations across the network. 

In February 2023, we completed the £700m transformation of Bank Tube station, which includes a stunning new entrance of Cannon Street and provides better access for customers to the Northern line and DLR.

London was the centre for two monumental events during the year, with the sad death of Her Majesty Queen Elizabeth II and the subsequent Coronation of their Majesties King Charles III and Queen Camila. We helped facilitate these two events, which saw thousands of people arrive in the capital.

Graphic showing that there was a ten per cent increase in central London rail capacity as a result of the Elizabeth line

We continued our work to make London's transport even safer, including through our Bus Safety Programme and our campaign to encourage passengers to become active bystanders to help tackle abuse on our network.

We also pushed ahead with our efforts to clean London's air, with our network of cycling routes expanded across the capital, as well launching our strategies for promoting walking, cycling and the use of cargo bikes in London.

As we look to the future, our apprenticeship programme continued to be popular as we look to build our organisation and create a team that is truly as diverse as the city we serve.

We have a separate report that outlines our work, particularly over the past year, on safety, health and the environment. This is available on the Safety, health and environment page.

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