Help with your coach journey

Need help with travelling or your ticket? These tips will help you to have an easier coach journey.

Leaving from Victoria Coach Station

On your ticket look for the time of departure, service number and destination
Look at the departure times board in the main entrance or next to gate 11
Match the details of your journey to the board and find the gate number
If you're still unsure, feel free to ask a member of staff available from 07:15 to 21:45

Take note of the coach company listed under the service number
The gates close 2 minutes before departure. Arrive 30 minutes before your scheduled departure time to avoid missing your coach
More travelling information is on the coach companies page

If you're coming from abroad, check entry requirements on the UK Government's website
For outbound trips, check foreign travel advice, entry requirements and travel warnings on the UK Government's foreign travel advice page
If you need help getting on and off TfL services, we have guidance on our Transport accessibility pages
Exploring Victoria? Dive into the local experience on the Victoria Business Improvement District website. For a hassle-free journey, deposit your bags at the left luggage office
To make the most of your time in the London, find tips on getting around, paying for your travel and what to see on our Visiting London pages

The station is equipped with CCTV cameras to provide the care and protection for customers and staff
Night security is available from 22:00
To keep yourself safe, wash your hands before and after your journey
Wear a face covering if it helps you to travel with confidence
Message 61016 for reporting incidents such as criminal damage, hate crime or sexual harassment. Please be aware some mobile providers may charge for texting 61016. For more information visit the British Transport Police website
In an emergency always dial 999 or speak to the nearest member of staff.
To report possible terrorist activity, call the confidential hotline on 0800 789 321

Accessible toilets are available in the Mobility Lounge located opposite gate 0, open 08:00-21:00. Members of staff are available for additional help
Accessible toilets available after 21:00 are in a separate building. Ask a member of staff for assistance
Assistance from Arrivals to Departures is also available - to book in advance fill out a Mobility Assistance form
Ramps are available on some coaches. Contact your coach provider beforehand