Victoria Coach Station facilities
Luggage storage
The luggage storage office is opposite the ticket office. It offers passengers safe and secure, long or short-term storage for luggage and personal items. The service is ideal for relieving you of your bulky and heavy items while you explore London or wait for your coach.
Items cannot be collected without the original receipt ticket received at the time of deposit.
Opening hours
Luggage storage is open:
- Friday to Wednesday 8:00-22:00
- Thursday 08:00-20:00
Luggage storage opening hours for Christmas and New year:
- 24th December 08:00-21:00
- 25th December Closed
- 26th December 09:00-20:00
- 31st December 08:00-21:00
- 1st January 2025 09:00-21:00
Security
All items going into storage will be examined using detection equipment - you may be asked to open your bag for physical inspection. If you refuse, your luggage will not be accepted and the police will be notified.
Luggage Storage tariffs
These charges are per item:
| Time | Rate |
|---|---|
| 0-1 hours | £2.00 |
| 1-3 hours | £5.00 |
| 3-6 hours | £7.50 |
| 6-24 hours | £10.00 |
An additional charge of £6 will be made for each 24-hour period.
Toilets and baby change
Toilets can be found:
- By Gate 2 in Departures (via stairs to basement level)
- By Gate 12 in Departures (at ground level)
- In Arrivals (unisex toilets, at ground level)
Accessible toilets
Easy-access toilets for people with impaired mobility can be found:
- In Arrivals
- Inside the Mobility Lounge, opposite Gate 0 in Departures
If you don't carry a Royal Association for Disability and Rehabilitation (Radar) key, please ask the attendant in Arrivals or inside the Mobility Lounge.
Baby changing rooms
Baby changing rooms, for both mums and dads, are:
- Next to the toilets in Arrivals
- Next to the toilets by gates 2 and 12 in Departures
Refreshments
Refreshment facilities are available throughout the Departures and Arrivals terminals. Shops include:
- Sweet Express - in Arrivals
- V&M Mobile Store - in Arrivals
- Il Corriere - in Arrivals
- Greggs - opposite Gate 1
- Pret A Manger - opposite Gates 3 and 4
- Treats - by Gate 12
- Starbucks - opposite Gate 11
Luggage porters
If you're arriving at Victoria Coach Station (VCS) by coach, porters will be available in Arrivals. Our porters can help you get to:
- Departures
- Victoria rail and Tube stations
- The Green Line coach terminal
If you're departing from VCS by coach and need the assistance of a porter, either speak to a uniformed member of staff or visit the Mobility Lounge by Gate 0 in Departures.
All licensed luggage porters at the station are self-employed and rely on your generosity for their income. A payment for their services will be expected.
Pay phones
There are public payphones at the Departures entrance.
Money
Cash machines
Cash machines inside Victoria Coach Station are currently out of service, please refer to the Cash Machine outside Victoria Coach Station at Sainsbury's Local, 14-20 Elizabeth St., London SW1W 9RB.
Checking in
UK travel
If you're travelling within the UK, arrive at least 30 minutes before your bus is due to leave. This allows time to check the monitors for gate information.
Travelling to the Continent
If you're travelling to Ireland or Continental Europe, arrive one hour before you're due to leave and check the monitors for gate information. You may need to check in before departure.