Contact Blackwall and Silvertown tunnels charge
If you need to contact us about any other TfL service, please go to the Help & contacts section.
Online form: ask a question
Provide as much detailed information as possible to help us provide a prompt response. You'll be able to upload documents to support your enquiry.
Phone
You can also contact us by phone:
UK: 0343 222 2222 (TfL call charges)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)
Lines are open:
Monday to Friday: 08:00-20:00
Closed on weekends and bank holidays
You can also view our complaints procedure.
Fleet Auto Pay
UK: 0343 222 2222 (TfL call charges)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)
Lines are open:
Monday to Friday: 08:00-20:00
Closed on weekends and bank holidays
Challenging a PCN
Do not use the complaints procedure to challenge the validity of a penalty charge after you receive a PCN. Disputes over penalty charges have their own statutory representations and appeals procedure.
Find out how to challenge a PCN.
If you need to speak to us about a PCN:
Phone: 0343 222 3333 (call charges may apply)
Open 08:00-20:00 Monday to Friday
