People with sight or hearing loss

We provide a variety of information and assistance for people with sensory impairments. If you need information in an alternative format (eg audio or Braille), we will produce it on demand where possible.

If you want to be accompanied onto or met from one of our trains, see help from staff.

Assistance dogs

Assistance dogs are welcome on all our services, including taxis and private hire vehicles (minicabs). Bus drivers are trained to recognise their harnesses or jackets. Assistance dogs may travel on either deck of the bus.

Escalators

We work closely with Guide Dogs so their assistance dogs are trained to use escalators across our network. Only trained dogs with appropriate identification can use moving escalators. If your dog is not trained, staff will help you avoid escalators (for example by using lifts and stairs). If you can't avoid the escalator they will stop it so you can walk. This may not be possible in busy periods so staff will help you replan your journey by another route.

Taxis and minicabs

It is illegal for a taxi driver or private hire vehicle driver or company to charge you more or refuse your journey because you have an assistance dog. Any driver or company who does this risks being prosecuted and losing their license. Please report any issues to us so as we can investigate these and take action.

How to report an issue with a taxi or minicab.

Tactile surfaces

Tactile paving is being fitted across our networks, on platforms and at the top and bottom of stairs. However, until we have this at all stations, please do not assume it is there.

Hearing aid induction loops

Induction loops are fitted at many ticket offices, Help Points, platforms, in taxis (black cabs) and many buses. Look out for the T-loop symbol.

Audio/visual information

See the realtime and audio/visual information section on the Plan an accessible journey page.

Pedestrian crossings

All pedestrian crossings in London are fitted with tactile cones and/or audible signals. See road users and pedestrians for more information.

Accessible travel in London video

This video explains the help and support available to you when travelling in London, from the help you can expect from staff through to assisted travel services such as travel mentoring.

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