Plan an accessible journey

How to use our accessibility services and travel tools to plan your journey and find maps, wayfinding and realtime audio/visual information when you're on the move.

Before you travel

Our TfL Go app and Journey Planner give the best routes between stations, bus stops, piers, places of interest, addresses or postcodes. You can also set the time you want to travel and whether you want to take the fastest route or the one with fewest changes or least walking involved.

You can select from options to say whether you can use stairs or escalators, which types of transport you like to use, how far you're prepared to walk and more.

If you prefer to plan your own journey, all our maps and timetables are online.

We also produce a range of accessibility maps and guides that you can order or download and print. These include our Step-free Tube guide, Tube toilet map and large print, black and white and audio versions of the Tube map.

Our Status updates page shows if there are any delays or disruptions on our networks, so you can plan your journey around them.

You can also find more information about accessibility at specific locations within Stations, stops and piers.

Elizabeth line

If you need to book mobility assistance on the Elizabeth line you can book up to 24 hours in advance. You can either call on 0343 222 1234 (call charges may apply), or book online.

On your journey

When you're on the move, there's lots of information to help you find where you're going and keep you up-to-date. If you can't find what you need, ask a member of staff.

Maps

Bus shelters have simple spider maps that give an overview of local routes.

Our rail stations on the Tube, London Overground, DLR, Trams, Elizabeth line and IFS Cloud Cable Car have helpful maps, including local street maps.

Piers have maps of river services.

For pedestrians, our Legible London maps are now in use across many town centres, at bus stops and in station entrances.

Realtime and audio/visual information

Buses

You can get live bus arrivals information for any bus stop by text message or on the internet. If you're using the text service, look out for the bus stop code on a sign above the timetable.

There are Countdown signs at 2,500 bus stops that show which buses are coming and when they will arrive.

On board, all buses have audible and visible announcements that tell you the name of the stop, which route you are on and the destination of the bus.

Tube, Overground, TfL and DLR

All stations give audible announcements. Most also have electronic signs on platforms and in ticket halls showing the times and destinations of the next trains. All Tube station ticket halls also have service update boards.

All DLR, Overground and newer Tube trains have audible and visible announcements on board.

River

Piers have Countdown screens similar to those on the bus network and River Bus services have automated audio announcements on board. Live arrivals information is also available online.

Signs and wayfinding

Stations and piers are signposted to make sure everyone can find their way.

If you need step-free routes, look out for signs for the lifts. Some stations have been recently updated with our new, more prominent step-free signage.

Some Tube stations have 'platform humps' - a section of the platform that gives level access onto the train. These are not always immediately easy to see so look out for the sign for the level access boarding point.

Text for live bus arrivals You can get live bus arrivals information for any bus stop by text message. Look out for the bus stop code on a sign above the timetable.
Countdown signs at bus stops Many of our bus stops have Countdown signs that show which buses are coming and when they will arrive.
Bus announcements Buses tell you the route you're on, the name of the next stop and the end destination
Platform announcements Most Tube station platforms have electronic signs showing the times and destinations of the next trains.
Service update boards All our Tube station ticket halls have service update boards which will tell you how all the lines are running.
Signs for step-free routes If you need step-free routes, look out for signs for the lifts.
Signs for step-free routes Some stations have been recently updated with our new, more prominent step-free signage.
Maps showing step-free routes You can also find maps in the stations which will show you where all of the lifts are.
Platform humps Some Tube stations have 'platform humps' - a section of the platform that gives level access onto the train. Look out for the sign for the level access boarding point.